Why Lumin

Elevate guest experience while moving faster as one team.

Lumin is built for hospitality: guest portal, staff panel, automations, and analytics on one data model so every department works in sync.

Guest-first portal and staff panel with multilingual support
AI automations with guardrails, SLAs, and audit trails
Modular stack with open APIs and ready-made integrations

One data model

Guests, reservations, payments, and operations share one schema—analytics stay consistent.

Branded and fast

Prebuilt flows, themes, and integrations launch in weeks, tailored to your brand and policies.

Automation first

Triggers, conditions, and AI routing cut manual work and keep quality high.

Safe and scalable

Roles, permissions, audit logs, and night mode are built-in for compliant operations.

Team-focused

Operations, front desk, marketing, and leadership share context with department routing.

Open ecosystem

API-first with PMS, POS, payments, contact center, CRM, and WhatsApp connectivity to meet guests where they are.

Deliver quality with control.

AI guardrails, unified data, and launch kits keep every property on-brand while surfacing revenue opportunities.

AI with guardrails

Tone, escalation rules, and data controls ensure responses stay on brand and compliant in every language.

Launch and branding kits

Themes, assets, and automation templates ship ready to deploy—brand once, roll out across properties.

Insights and revenue

Live dashboards highlight satisfaction, backlog, and upsell performance so leaders act quickly.